Refunds and warranty policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@creativelubs.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Warranty
We have got a 12 months warranty policy, We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@creativelubs.com and send your item to: 10 Oak Park, Gibson Drive West, Buccleuch, Sandton Johannesburg Gauteng ZA 2090.

Shipping
To return your product, you should mail your product to: 10 Oak Park, Gibson Drive West, Buccleuch, Sandton Johannesburg Gauteng ZA 2090

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R800, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.